CapitaLand does not tolerate any wrongful act or impropriety (including without limitation fraud, theft, dishonest acts, profiteering, corruption, Intimidation, discrimination, harassment) by its employees, service providers or associates.
To facilitate reporting with the assurance that reports made will be managed objectively, we have engaged Deloitte to provide independent Hotline and Online reporting channels. Deloitte is one of the Big Four (Audit Firms) with a global network of experienced professionals providing forensics services. The Hotline and Online reporting channels facilitate the reporting of possible illegal, unethical, or improper conduct when the normal channels of communication have proven ineffective or difficult. They are available for use by all employees and outside parties, such as suppliers, contractors, tenants and other stakeholders, to report any concern regarding irregularities or questionable behaviour of an CapitaLand's employee, service provider or associate.
Alternatively, reports can also be made directly to the Audit Committee of the Manager of Ascendas Reit.
Particulars of the Hotline and Online reporting channels are:
- Deloitte Hotline (Singapore): 800 852 3874
- Deloitte Hotline (India): 000 800 100 4390
- Deloitte Hotline (China): 400 120 8943
- Email: Whistleblowing.ACChair@capitaland.com
Dealing with reports
Your report will be received and reviewed by trained staff of Deloitte who will determine the appropriate initial action. Reports are provided to relevant parties in CapitaLand at the level of Senior Management and also to the Audit Committee.
Whether reporting through the Hotline telephone number or via the e-mail address provided, all reports are handled confidentially, to the extent permitted by law and consistent with CapitaLand's requirement to investigate and address the reported conduct.
Concerns expressed anonymously are more difficult to act upon effectively but they will be considered, taking into account the seriousness and credibility of the issues raised and the likelihood of confirming the allegation from attributable sources and information provided.
While CapitaLand's Whistleblowing Policy is meant to protect genuine whistleblowers from any unfair treatment as a result of their report, it strictly prohibits frivolous and untrue complaints. The Whistleblowing Policy is also not a route for taking up personal grievances. These should continue to be taken up directly with the relevant division or department heads.